Delete Your Account

SuperDriver – Delivery Hero · published by Super Driver

com.narj.superdriverapp

Last updated: 7 September 2026

About this page

This page explains how you can request the deletion of your SuperDriver – Delivery Hero account and the personal data associated with it. There are two ways to do this: directly inside the app, or by contacting us if you can no longer sign in.

Option 1 — Delete your account inside the app

This is the fastest method and takes effect immediately.

  1. Open the SuperDriver – Delivery Hero app and sign in to your account.
  2. Tap the Profile tab in the bottom navigation bar.
  3. Scroll to the bottom of the page and tap Delete Account.
  4. Enter your password to confirm it is really you. You may also add a reason for leaving, but this is optional.
  5. Tap Delete Account Permanently.
This action cannot be undone. Once confirmed, your account is deactivated and your personal data is deleted as described below. You will be signed out immediately and will need to create a new account if you wish to use the app again.

Option 2 — Request deletion by email

If you cannot sign in to the app — for example because you lost access to your phone number or forgot your password — you can ask us to delete your account on your behalf.

  1. Send an email to info@superdriverapp.com with the subject line “Account Deletion Request”.
  2. Include the full name and the phone number registered on the account, so that we can locate it.
  3. We will verify that the request comes from the account owner before deleting anything. We may send a one-time verification code by SMS to the registered phone number.
  4. Once verified, we complete the deletion and confirm it by email.

We respond to every request and complete verified deletions within 30 days of receiving them, and usually much sooner. There is no charge for this.

Email us to request deletion

What is deleted, and what is kept

DataWhat happens to it
Account details (first name, last name, phone number, login credentials)Deleted.
Saved delivery addresses and the location data attached to themDeleted.
Shopping carts and unplaced ordersDeleted.
Chat messages and any images you sent through in-app chat or supportDeleted.
Push-notification device tokens and in-app preferencesDeleted.
Analytics and diagnostic eventsDeleted or irreversibly anonymised, so they can no longer be linked back to you.
Records of completed and paid orders (invoices, receipts, amounts, dates)Retained for as long as accounting, tax and fraud-prevention laws applicable to us require — no longer than 5 years — and then deleted. These records are separated from your profile and are not used to contact you or to build a profile about you.
Backup copies of our systems may still contain your data for a short period after deletion. These backups are encrypted, are not used for day-to-day operations, and are overwritten on a rolling cycle that completes within 90 days.

Questions

If anything on this page is unclear, or if you would like to delete only part of your data rather than your whole account, contact us and we will help.

Super Driver — Support

Email: info@superdriverapp.com